Misprinted/Damaged/Defective Items
If something arrives misprinted, damaged or defective, send us a photo of the problematic item(s). If the provided proof is considered valid after further review, then we’ll gladly send a replacement at no cost to you.
Any claims must be submitted within 7 days after the product is received.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned and you will be liable for reshipment costs once we have confirmed an updated address with you.
Lost In Transit
It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered.
*NO EXCHANGE, RETURN or REFUND of a product without any defect or due to a wrong size being ordered will be accepted.
**Please contact us before sending any items back.
This is the approximate time it takes to process your order.
Apparel Products
2-7 business days
Non-Apparel Products
2-5 business days
US
3-4 business days “after fulfillment”
Canada
5-20 days “after fulfillment”
*Tracking is available.
**Shipments outside of the USA may incur customs fees. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for those fees and paid to the appropriate customs agency.
